I have never been a big fan of new year’s resolutions. They’ve always put a lot of extra pressure on me at a time when I really need to chill out after the madness of the holidays. Then, when life with a husband and three kids and freelance work inevitably gets in the way of sticking to my resolutions, I end up feeling like a complete failure and falling into a depression.
So instead of making big resolutions that are almost impossible for me to succeed at, I just think about little changes I want to make in the new year and resolve to do my best to make them. These changes are much easier to incorporate into my busy life, and I feel successful when I simply try my hardest to make those changes.
Some of the changes are things that can greatly impact myself and my family, like getting everyone to bed earlier, yelling less, and making more time for this blog. (I can’t believe I haven’t written here in over five months!) I will talk more about these things in a future blog post.
But some of the changes are things that will simply allow me to put more positivity out into the world— small actions that can brighten other people’s days. One of these changes is to leave positive feedback or write great reviews when I receive exceptional service. Everyone—myself included—is always so quick to write a one-star Yelp review when the food or service is bad at a restaurant, or to ask to speak to a manager when we receive poor customer service from an employee. But we often don’t take the time to write a five-star review—and mention our exceptional server by name—when we have an excellent dining experience. We rarely ask to speak to a manager to tell him or her how helpful an employee was to us.
But I’m going to take the time to do these things, starting right now. I’m going to send an email to Madewell and Amazon to let them know about the outstanding customer service I received from two employees during the holidays. In the Madewell case, I purchased a gift card online for my cousin that never arrived in the mail, but I didn’t realize it until a week before Christmas. The customer service representative canceled the funds on that card and overnighted me a new one, no questions asked.
In the Amazon case, I purchased a picture frame that had residue from a large sticker stuck on the glass. I emailed customer service to let them know, and the representative immediately issued me a refund for my trouble—even though my husband was eventually able to get the residue off.
These were two of the fastest and best customer-service experiences I’ve ever had, and I’m embarrassed that I never left glowing feedback for these employees. But I’m doing it right now.
So if you’re in the process of making new year’s resolutions—or simply thinking about some changes you’d like to make in 2018—consider taking the time to leave feedback for great customer service, not just bad customer service. And if you’re a business that wants to better grow and serve your customers, and thereby reduce the number of customer-service calls you receive, check out UserIQ. This customer success software, founded in 2014, can help keep your business running smoothly and keep your customers happy.
Happy new year to all, and thank you for sticking with this blog even in the quiet times. Here’s to positive changes and great customer service in 2018!
Disclosure: This a sponsored post on behalf of UserIQ.